Payment and Refund Policy

Last updated: 27 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of the course titled An information and media production guide covering clear presentation, studio lighting, camera framing, and smooth workflows for educational and news content offered by infoglowki. It covers digital access to the course materials and any associated services provided through the website. The policy explains how payments are handled, when cancellations are possible, and the conditions under which refunds may be issued. It applies to all customers located in the United Kingdom who purchase the course for personal or professional use.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing rate. Any applicable taxes are calculated and shown at checkout before payment is completed. No hidden charges apply, but customers are responsible for any currency conversion fees imposed by their payment provider if paying from outside the UK. Promotional discounts are applied automatically where eligible and are reflected in the final price shown.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through a third-party payment gateway that complies with PCI DSS standards. Authorisation occurs immediately upon submission of card details, and funds are reserved until the transaction is confirmed. infoglowki does not store any card details on its servers. All transactions use encrypted connections to protect customer information during processing.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an email confirmation containing order details, access instructions, and a summary of the purchase. The contract between the customer and infoglowki is formed when the confirmation email is sent. Access to the course is granted immediately after confirmation, allowing instant download or streaming of the digital content.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. However, because the course consists of digital content, the right to cancel is lost once the customer begins to access or download the materials. Customers must notify infoglowki of cancellation within this period by sending a clear statement via the contact form on the Contacts page.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only if the course has not been accessed or downloaded within the 14-day period. Once any part of the digital content has been viewed or downloaded, no refund will be provided except in cases of technical fault on our side. Promotional or discounted purchases may have additional restrictions noted at the time of sale. Refunds are not available for partial access or for services already rendered.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must complete the contact form on the Contacts page and include their order number, full name, email address associated with the purchase, and a clear statement requesting cancellation. Requests must be submitted within the applicable time limits. infoglowki will acknowledge receipt of the request within five working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request is reviewed to confirm eligibility based on access logs and purchase records. Customers are notified of the decision by email within ten working days of submission. If approved, the refund proceeds; if rejected, the reasons are explained along with any options for appeal or further contact.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method used at purchase. Processing typically takes five to ten working days after approval, though it may take up to fourteen days for funds to appear on the customer's statement depending on the payment provider. No fees are charged for processing refunds.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

The course is provided as digital content with no recurring subscription element. Once access begins, the consumer loses the automatic right to cancel. Promotional offers are subject to the same rules unless explicitly stated otherwise at purchase. No physical goods are supplied, so delivery-related refund provisions do not apply.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, the order is not processed and access is not granted. Duplicate charges are investigated promptly upon notification, and excess amounts are refunded. Chargebacks are treated as refund requests and may result in temporary suspension of access pending resolution. Suspected fraudulent activity leads to immediate cancellation of the order and reporting to relevant authorities where required.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects the customer's statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by contract. Customers retain the right to seek remedies through the courts or alternative dispute resolution if they believe their rights have been infringed.

Contact Route, Policy Changes, and Last-Updated Date

Questions about this policy or refund requests should be submitted using the contact form on the Contacts page. infoglowki may update this policy from time to time; the current version is always available on the website. The policy was last updated on 27 September 2026. Customers are encouraged to review the policy periodically for any changes.